Shipping Policy

At HEATHER PATH STORE LLC, we aim to provide a convenient and reliable shipping experience for both domestic and international customers.

1. Shipping Destinations

We offer shipping to destinations within the United States and to selected international destinations where shipping services are available.

Shipping availability may vary depending on the destination, product, carrier restrictions, customs requirements, and other applicable circumstances.

2. Order Processing

Orders are processed after payment has been successfully confirmed.

We generally process and prepare orders for shipment within 3–5 business days.

Business days do not include weekends or applicable public holidays.

During periods of high order volume, promotions, holidays, or other unexpected circumstances, processing may take additional time.

3. Shipping Time

After an order has been shipped, delivery time depends on the destination, shipping method, carrier, weather, customs processing, and other factors.

Estimated delivery times shown during checkout or provided with the order are estimates only and are not guaranteed delivery dates.

International shipments may require additional time due to customs clearance and local delivery procedures.

4. Shipping Carriers

Depending on the destination and shipping method, orders may be delivered through carriers such as USPS, UPS, FedEx, or other appropriate shipping providers.

The carrier used may vary depending on the destination, package size, shipping method, and availability.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

• Full name
• Street address
• Apartment, suite, or unit number
• City
• State or province
• Postal code
• Country

HEATHER PATH STORE LLC is not responsible for delivery delays, failed delivery, or additional shipping costs caused by incorrect or incomplete information provided by the customer.

If you notice an incorrect shipping address after placing an order, please contact us as soon as possible at:

jennifer@ceramicoasissale.org

We will attempt to assist you, but changes may not be possible once the order has been processed or shipped.

6. International Shipping

International customers are responsible for complying with applicable import requirements in their destination country.

Depending on the destination, international orders may be subject to:

• Customs duties
• Import taxes
• VAT or similar taxes
• Brokerage or customs clearance fees
• Other charges imposed by the destination country

Unless otherwise stated at checkout, these charges are generally the responsibility of the customer.

Customs procedures may cause delays that are outside our control.

7. Shipping Delays

Shipping and delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

• Severe weather
• Natural disasters
• Carrier disruptions
• Holidays
• High shipping volumes
• Customs inspections or clearance
• Transportation interruptions
• Incorrect or incomplete addresses
• Other unforeseen circumstances

Such delays do not automatically qualify an order for a refund or cancellation.

8. Lost or Stolen Packages

Once an order has been handed over to the shipping carrier, tracking information may be used to monitor its delivery status.

If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier.

You may also contact us at:

jennifer@ceramicoasissale.org

We will make reasonable efforts to assist with delivery-related issues.

However, HEATHER PATH STORE LLC is not responsible for packages confirmed as delivered to the correct address but subsequently lost or stolen after delivery.

9. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and product as soon as possible.

Contact us at jennifer@ceramicoasissale.org and provide your order information and photographs of the damage when available.

We will review the situation and determine an appropriate solution in accordance with our Refund Policy.

10. Undeliverable or Returned Shipments

If a package is returned to us because of an incorrect address, incomplete address, refusal of delivery, failure to collect the package, or another issue attributable to the customer, additional shipping costs may apply if the customer requests reshipment.

Where applicable, any refund for an undeliverable order may be adjusted to account for non-recoverable shipping or related costs, subject to applicable law.

11. Order Tracking

When tracking information is available, it may be provided to the customer after the order has been shipped.

Tracking updates are provided by the shipping carrier and may not appear immediately after shipment.

12. Contact Us

If you have questions regarding shipping, delivery, tracking, or an order, please contact us:

HEATHER PATH STORE LLC
1570 HAWES COURT
REDWOOD CITY, CA 94061
United States

Email: jennifer@ceramicoasissale.org
Phone: (857) 605-7464

Website: heatherpathstore.com