Refund Policy

At HEATHER PATH STORE LLC, we want our customers to receive products in satisfactory condition. This Refund Policy explains when returns and refunds may be accepted and who is responsible for return shipping costs.

1. Return Eligibility

Products may be eligible for return when they meet the applicable return requirements.

To be eligible for a return, the product should be unused and maintained in a condition suitable for resale, unless the return is related to a quality issue, defect, or damage that occurred before or during delivery.

Non-Returnable Condition

A product is generally not eligible for return if it:

• Has been used or worn;
• Has been altered or modified;
• Has been damaged after delivery due to customer use or handling;
• Has missing parts, accessories, or packaging that materially affects resale;
• Is otherwise returned in a condition that affects its ability to be resold.

2. Return Shipping Costs

Quality Issues

If the product is defective, damaged upon arrival, materially different from the product ordered, or the return is otherwise caused by a quality-related issue attributable to HEATHER PATH STORE LLC, we will be responsible for the reasonable return shipping cost.

Customers should contact us before returning the product and provide relevant order information and, where appropriate, photographs showing the issue.

Non-Quality Issues

For returns unrelated to product quality, including a change of mind, ordering the wrong product, or no longer wanting the product, the customer is responsible for the return shipping cost.

3. Return Procedure

Please contact us before sending a return.

Return and Refund Email:
jennifer@ceramicoasissale.org

Please include your order number, the product involved, and a brief explanation of the reason for the return.

We will provide return instructions when the return is approved.

4. Refund Processing

Once the returned product has been received and inspected, eligible refunds will be processed within 3–5 business days.

Approved refunds will be issued to the original payment method used for the purchase.

Depending on the bank, card issuer, or payment provider, it may take additional time for the refund to appear in the customer’s account.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery.

We may request photographs or other information to help us verify the issue and determine the appropriate resolution.

Depending on the circumstances, we may provide a replacement, refund, or another appropriate solution.

6. Contact Information

HEATHER PATH STORE LLC
1570 HAWES COURT
REDWOOD CITY, CA 94061
United States

Email: jennifer@ceramicoasissale.org
Phone: (857) 605-7464